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Privacy Statement

Privacy Policy

Last updated: October 2025

1. Introduction

Welcome to Spaces by Signature (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.spacesbysignature.com, make an enquiry, or book an event with us.

Spaces by Signature operates as part of Signature Pubs Ltd, registered in Scotland (Company No. SC243249), with our registered office at 6 Albyn Place, Edinburgh, EH2 4NG.

2. Information We Collect

We may collect and process the following categories of personal information:

  • Contact Information: Name, email address, phone number, and company name (if applicable).

  • Booking Details: Event date, venue preferences, group size, and catering or special requests.

  • Payment Information: Card or transaction details (processed securely by trusted third-party providers).

  • Technical Data: IP address, browser type, operating system, and website usage data.

  • Marketing & Tracking Data: Information from cookies, analytics tools, and advertising pixels (such as Meta Pixel and Google Analytics).

  • Marketing Preferences: Your consent to receive updates, offers, or newsletters.

3. How We Use Your Information

We use your personal data to:

  • Respond to venue and event hire enquiries.

  • Manage bookings and communicate event details.

  • Improve our website performance and customer experience.

  • Send you marketing communications (only if you have opted in).

  • Analyse and measure marketing effectiveness using tracking technologies such as Meta Pixel and Google Analytics.

  • Comply with legal and regulatory obligations.

We do not sell your personal data. We only share it with trusted service providers who support our business operations — for example, hosting providers, analytics platforms, and marketing partners — under strict data protection agreements.

4. Cookies, Analytics & Tracking Technologies

Our website uses cookies and tracking technologies to enhance performance, personalise content, and measure marketing effectiveness.

Meta (Facebook) Pixel

We use the Meta Pixel to help us understand how visitors interact with our website and to deliver relevant ads across Facebook, Instagram, and other Meta platforms. The Meta Pixel collects anonymised information about your visit (such as pages viewed, form submissions, or enquiries).
This helps us show relevant content and measure the performance of our campaigns.

You can manage your preferences or opt out of Meta’s data collection via your Facebook account settings or through www.youronlinechoices.eu.

Google Analytics

We use Google Analytics to track website usage and performance metrics. This helps us analyse visitor behaviour and improve the website experience. All data is anonymised and aggregated.

You can disable analytics tracking via your browser’s cookie settings or install the Google Analytics Opt-out Browser Add-on.

For more information, see our Cookie Policy.

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract: When it’s necessary to fulfil a booking or enquiry.

  • Consent: When you opt in to marketing or cookies.

  • Legitimate Interest: To improve our services and marketing performance.

  • Legal Obligation: When required by law or regulatory authorities.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above — typically up to 24 months after your last interaction, unless a longer retention period is required by law.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of inaccurate data.

  • Withdraw consent for marketing communications at any time.

  • Object to or restrict data processing in certain circumstances.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise these rights, please contact us at [email protected].

8. Data Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. All personal information is stored securely and only accessible by authorised staff and service providers who are bound by confidentiality agreements.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be published on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer
Signature Pubs Ltd
6 Albyn Place, Edinburgh, EH2 4NG
📧 [email protected]